Shipping policy

Last updated: May 16, 2026

Pre-order shipping

Easi Breezi MVP units are currently in production. All pre-orders are scheduled to ship in late June 2026 from our Shenzhen warehouse. You will receive tracking information by email the moment your order leaves the warehouse.

Fulfilment partner

We fulfill all orders through NextSmartShip (NSS), our Shenzhen-based 3PL partner. NSS handles international shipping via Duty Delivered Paid (DDP) carriers, meaning the price you paid at checkout is the final price — there are no surprise customs invoices on delivery in most destinations.

Shipping destinations

We ship worldwide. Specific carrier, transit-time, and DDP coverage details for your destination are confirmed at checkout based on your shipping address.

Tracking

You'll receive a tracked shipping number by email the moment your order leaves our warehouse. You can use this number to follow your parcel from our warehouse to your door.

Order changes & address updates

You can update your shipping address up until your order enters fulfilment, typically 48 hours before ship. After that point, please contact solution@easibreezi.com as soon as possible — we will do our best to accommodate changes but cannot always guarantee them once a parcel is in transit.

Lost or damaged in transit

Every order ships with tracking. If your parcel is lost or arrives damaged, please contact us within 7 days of expected delivery with photos (where applicable). We will arrange a replacement or full refund at no additional cost to you.

Customs & duties

For DDP-covered destinations, customs duties and import taxes are included in your checkout price — you pay nothing extra at the door. For destinations not covered by DDP, any duties or taxes assessed by your local customs authority are the responsibility of the customer. We will indicate clearly at checkout which model applies to your shipping address.